A couple of my friends who usually work in the office all day at Alaska Air were busy helping sort bags at Ted Stevens ANC Airport today (and yesterday, too). It’s been a rough holiday season for Alaska Airlines.
Here’s the latest status report, as of 1:00 PM Alaska time, 1/5/22:
Statement as of 2 pm PST:
“Like many other airlines, this latest surge of COVID is driving higher-than-usual absences among all our workgroups, consistent with nationwide COVID trends. This is compounded by the residual impacts of winter weather in several of our key hubs.
“For Jan. 5, we have canceled 121 flights across our network and guests have been notified by email. We sincerely apologize for the considerable inconvenience and understandable frustration that our guests have experienced this past week.
“We deeply appreciate the efforts of our employees who are doing their best to assist our guests. We’re using all our resources to get our guests to their destination as soon as possible, while operating safely.
“Before heading to the airport, we strongly encourage guests to check online to see if their flight is impacted. If their flight has been canceled, do not go to the airport. Instead flyers can manage changes to their itinerary at alaskaair.com or our mobile app. If anyone is unable to reschedule their flight at this time, rest assured that we will hold the value of every ticket until our guests are ready to travel again.
Our flexible travel waiver enables guests to change their ticket online provided travel is completed Feb. 16, 2022. “
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