How to mitigate the miseries of air travel – at least some of them

I can’t get that picture out of my head. You know the one: the bloodied United Airlines passenger being dragged from the plane in Chicago.

The details of this shameful incident will be played out in court soon enough. In the meantime, United CEO Oscar Muñoz is doing backflips to apologize. All of the passengers on United’s Flight 3411 have been offered compensation.